TERMS AND CONDITIONS OF USE

Last updated: July 25, 2025

1. PURPOSE

Serviexpress Logistics Freight Corp provides international courier services, virtual mailbox services, and shipments between the United States and Colombia, in addition to offering products for sale through its platform. This site is intended to facilitate the contracting of these services and the purchase of products.

2. USER REGISTRATION

To use our services or make purchases, users must register and provide true, current, and complete personal information. The user is responsible for maintaining the confidentiality of their account and password.

3. PAYMENTS

We accept online payments through secure platforms. By making a payment, the user agrees to the applicable charges and authorizes the use of the provided data to process the transaction.

4. SHIPMENTS

We offer international shipping services, mainly between the United States and Colombia. The estimated delivery time will be provided at the time the service is contracted.
Serviexpress Logistics Freight Corp is not responsible for delays caused by third parties, customs procedures, or force majeure.

5. NO REFUND POLICY

We do not offer returns or refunds, unless a direct error by Serviexpress Logistics is proven. In case of dissatisfaction, users may contact us to review the situation.

6. APPROPRIATE USE OF THE SITE

Users agree not to use the site for illegal or unauthorized purposes. Any attempt to interfere with the site’s functionality will be considered a violation of these terms.

7. INTELLECTUAL PROPERTY

All content on this website, including text, logos, images, and design, is the property of Serviexpress Logistics Freight Corp or has been licensed for use. Reproduction without written permission is strictly prohibited.

8. MODIFICATIONS

Serviexpress Logistics Freight Corp reserves the right to modify these terms at any time. Changes will be published on this page, and continued use of the site implies acceptance of those changes.

PRIVACY POLICY

1. DATA COLLECTED

When using our site, we may collect the following information:

Full name
ID number
Shipping address
Email and phone number
Payment details (processed by secure third-party platforms)

2. USE OF INFORMATION

The information is used to:

Process shipments and purchases
Send service-related communications
Improve the user experience
Comply with legal requirements

3. CONFIDENTIALITY

Your data will not be shared with third parties without your consent, except when necessary to carry out the service (e.g., logistics operators or payment platforms).

4. USER RIGHTS

You have the right to access, update, correct, or delete your personal information. You may do so by contacting us at: [your contact email]

5. SECURITY

We take reasonable measures to protect personal information. However, no system is 100% secure, and the user accepts this risk when using the platform.

6. COOKIES

This site may use cookies to enhance navigation. You may disable them through your browser settings.

CONTACT

For questions regarding these terms or your personal information, contact us at:

📧 operaciones.bog@serviexpresslogistics.com.co
📞 +57 324 4458885

Terms & Conditions